STORE POLICY
CUSTOMER CARE
At Electric Fertilizer LLC we are committed to providing high-quality electroculture gardening products, electronic items, functional/energetically-active sculptures, and books to support your journey into sustainable and innovative agriculture. Our customer care policy ensures a seamless shopping experience and excellent support for all our customers.
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We stand by the quality of our products. If you receive a defective item, we will replace or refund it as per our return policy. Our functional sculptures, e.g. paramagnetic cones, are handmade and unique; minor variations are expected and do not qualify as defects. Note that custom-made products, sculptures and digital/downloadable books are non-refundable.
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SUSTAINABILITY
Our electroculture products are designed to promote sustainable gardening and improved plant health. While some of our products use traditional electronic components that use toxic chemicals during manufacturing, we are continually looking for sustainable ways to create the same products using innovative sourcing or material selection. We promote re-cycling and up-cycling. We aim to make our products part of the circular economy.
With shipping, we aim to use eco-friendly packaging whenever possible.
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TECHNICAL SUPPORT
For technological based support, please leave a message with us via the contact form at the bottom of the site. All products come with a link to an online users' manual. Additional answers may be found in the FAQ. Again, if you have any difficulties, feel free to reach out to us.
PRIVACY & SAFETY
At Electric Fertilizer, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with us.
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1. Information We Collect
We collect personal data when you:
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Make a purchase (e.g., name, email, phone number, shipping and billing address, payment details).
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Subscribe to our newsletter (e.g., email address).
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Contact customer support (e.g., communication records).
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We collect non-identifiable data, such as:
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Website usage statistics (e.g., pages visited, time spent on the site).
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Device information (e.g., browser type, IP address).
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Cookies and tracking technologies (see Section 5).
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2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders.
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Provide customer support.
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Improve our website and user experience.
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Send order updates and promotional emails (with your consent).
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Prevent fraud and ensure secure transactions.
3. How We Protect Your Information
We implement security measures to protect your data, including:
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Encrypted payment processing (we do not store credit card details).
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Secure servers with firewalls and access controls.
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Regular security audits and compliance checks.
4. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share information with trusted third parties, including:
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Payment Processors (e.g., Stripe, PayPal) to process transactions.
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Shipping Providers (e.g., USPS, FedEx, DHL) to deliver your orders.
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Marketing Platforms (e.g., email services like Substack) for newsletters (only if you opt-in).
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience. You can manage or disable cookies through your browser settings. We use:
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Essential Cookies for site functionality.
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Analytics Cookies to track website usage (e.g., Google Analytics).
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Marketing Cookies for targeted ads (only with consent).
6. Your Rights & Choices
You have the right to:
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Access, update, or delete your personal data.
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Opt out of marketing emails (unsubscribe link included).
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Disable cookies via browser settings.
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Request a copy of the data we store about you.
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To exercise your rights, contact us via the contact form.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
8. International Data Transfers
If you are outside the United States of America, your information may be transferred and stored in Your Country, where data protection laws may differ. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.
11. Contact Us
For questions or concerns about our Privacy Policy, contact via the Contact Us Page.
WHOLESALE INQUIRIES
At Electric Fertilizer, we offer wholesale pricing for retailers & distributors interested in carrying our electroculture products, electronic devices, functional sculptures, and books. If you're looking to stock sustainable and innovative gardening solutions, we’d love to partner with you!
Please contact us via the Contact Form... We look forward to hearing from you!
PAYMENT METHODS
Credit / Debit Cards
PayPal